Complaint dated 8-13-13 Demanded extra delivery fees before delivering my products.I had purchased a vinyl shed from Menards on July 11 which was sent to me from US Polymers. I had not received the item after 2 weeks so I checked my tracking information. It said it was shipped with Saia Trucking and transferred to Midwest Motor Express. There was no tracking or contact information at this point. I contacted Menards to ask them to find out what happened to my shipment. When they got back to me, I was at a camp with no access to email or phone. When I returned I called Midwest as Menards said they had my shipment. At Midwest, the woman I spoke to (Nicole) said they were going to charge me a storage fee of $37.50. I asked her why I was being charged that when I had no idea how to contact them to find my shipment. She said that was what her supervisor instructed her to tell me. I then asked to speak to the supervisor and asked the same question. He said I hadn't contacted them so I would be charged the fee. When I explained the situation, he accused me of lying and said he had heard that story before. He then said I could pay the fee or he was sending it back. Since I needed the item, I told him to deliver it and that I would be contacting the BBB. He said he didn't care if I did. I would not have filed a complaint but the supervisor was very rude and I wish he had given me his name.
Response dated 9-5-13 We were unable to deliver or contact this customer, and per our rules tariff, a legal notice is sent out. $37.50 is the minimum charge for storage, once a legal notice is sent out. I apologize if the supervisor you talked to was rude and hard to deal with. I will address this with him. As far as a refund of this charge, the charge is legitimate, and I do not feel a refund is in order.I know this complaint may seem trivial but there are a few things I think you should never do when running a business. One is to hold customers to terms they had no idea about. Another is never call your customer a liar. Sometimes it happens but you will lose business when a customer is falsely accused and is not worth it overall. Lastly, you should never be rude. A company is a reflection of you and all your employees. People do not like to deal with rude people and it is no different with businesses.
You can make your own decisions regarding this company but I will be avoiding them whenever I can.